FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Standard shipping typically arrives in 5-7 business days within the US. Expedited options (2-4 business days) are available at checkout.

How much does shipping cost?
Shipping is calculated at checkout based on the items in your cart and your delivery address — you always see the exact cost before you pay.

Where do orders ship from?
Some items ship directly from our partner suppliers, so an order may occasionally arrive in more than one package. Every order is backed by us either way — if anything is off, contact us and we will make it right.

Do you ship internationally?
We currently ship within the United States. International shipping coming soon!

Yarn & Products

What yarn weight should I choose?
Check our Yarn Weight Guide or contact us for help!

Are your yarns machine washable?
Varies by fiber. Check the label or our Yarn Care Guide.

Returns

What is your return policy?
Returns accepted on unused, unswound yarn within 30 days. See our Shipping & Returns page.

Damaged order?
Email us at info@yarnworldhaven.com immediately with photos — we'll make it right.

Still have questions? Email us at info@yarnworldhaven.com or contact us!