FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Standard shipping: 3-7 business days within the US. Expedited options available at checkout.

Is there free shipping?
Yes! Free standard shipping on orders over $50.

Do you ship internationally?
We currently ship within the United States. International shipping coming soon!

Yarn & Products

What yarn weight should I choose?
Check our Yarn Weight Guide or contact us for help!

Are your yarns machine washable?
Varies by fiber. Check the label or our Yarn Care Guide.

Returns

What is your return policy?
Returns accepted on unused, unswound yarn within 30 days. See our Shipping & Returns page.

Damaged order?
Contact us immediately with photos — we'll make it right.

Still have questions? Contact us!