Shipping policy
Last updated: July 15, 2026
Plain-English Note: This page explains exactly how we ship your order, what our rates are, what happens if something is delayed, and what to do if there is a problem. We have written it in plain English. The legal citations at the bottom let you verify every statement yourself.
1. Where We Ship
Yarn World ships within the United States only. We do not ship internationally, to U.S. territories, or to freight forwarding addresses.
2. Shipping Rates
Shipping is calculated at checkout based on the items in your cart and your delivery address. You will always see the exact shipping cost before you complete your purchase — no surprises.
Because many of our items ship directly from our partner suppliers, shipping rates reflect each supplier's real shipping costs. Typical options at checkout:
- Standard Shipping — typically 5–7 business days
- Expedited Shipping — typically 2–4 business days
Shipping charges are shown before payment and do not include tax.
3. Processing & Delivery Timeframes
Processing time: Most orders are processed and handed to our shipping carrier within 1–3 business days of order placement. Items shipped directly by our partner suppliers may take an extra day or two to leave the warehouse. Business days are Monday through Friday, excluding federal holidays.
Estimated delivery: Standard orders typically arrive within 5–7 business days, and expedited orders within 2–4 business days. These are estimates — actual delivery depends on your location, carrier volume, and conditions outside our control.
Please note: Delivery estimates are not guarantees. Carrier delays, weather events, peak shipping seasons, and remote delivery locations can affect actual arrival times.
4. Orders Arriving in Multiple Packages
Some items in our store are shipped directly from our partner suppliers. If your order contains items from more than one supplier, your order may arrive in multiple separate packages — and those packages may arrive on different days.
This is normal and not a sign that anything is missing. You do not need to contact us if packages from a single order arrive on different days, as long as everything arrives within your expected delivery window.
If any part of your order has not arrived within 10 business days of your order confirmation, please contact us at info@yarnworldhaven.com so we can investigate with the carrier or supplier.
5. What Happens If Your Order Is Delayed
We take our shipping promises seriously. Under federal law (the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435), if we cannot ship your order within the timeframe we stated, we are required to notify you.
If there is a delay beyond our stated timeframe:
- We will notify you by email as soon as we become aware of the delay.
- That notice will tell you the revised expected ship date.
- You will have the option to wait for the revised ship date (your silence on a first delay notice constitutes consent under federal law), or cancel your order for a full refund.
If a second or further delay occurs, we will notify you again. Under federal law, your silence on a second delay notice is not treated as consent — we will cancel and refund your order automatically unless you affirmatively tell us to keep waiting.
Refunds for cancelled delayed orders will be issued within 7 business days to the original payment method (credit/debit card orders), consistent with 16 C.F.R. § 435.2.
6. Order Tracking
When your order ships, you will receive a shipping confirmation email with a tracking number. Use that number directly on the carrier's website (USPS, UPS, FedEx, or other carrier as applicable) to track your package in real time.
If you did not receive a shipping confirmation within 3 business days of placing your order, check your spam folder first, then contact us at info@yarnworldhaven.com.
7. Address Accuracy — Your Responsibility
Please double-check your shipping address before completing checkout. Yarn World is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address error immediately after placing your order, contact us at info@yarnworldhaven.com right away — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order is in processing.
We are not responsible for packages returned to us due to an undeliverable address. If a returned package is reshipped at your request, a new shipping charge will apply.
8. Lost or Stolen Packages
Lost packages: If tracking shows your package was delivered but you did not receive it, please:
- Check with neighbors and any secure parcel locations at your address.
- Wait 24 hours — carriers occasionally mark packages as delivered slightly early.
- If still missing after 24 hours, contact us at info@yarnworldhaven.com and we will open a carrier investigation on your behalf.
Stolen packages: Yarn World is not liable for packages confirmed as delivered by the carrier that are subsequently stolen from your property. We recommend contacting your local police department and your homeowner's or renter's insurance carrier for stolen package claims. If you are concerned about porch theft, we recommend selecting a secure delivery location or requesting a hold at your carrier's facility where available.
9. Carrier-Damaged Packages
If your package arrives visibly damaged:
- Take photos of the packaging and the item(s) before discarding any materials.
- Contact us at info@yarnworldhaven.com within 5 business days of delivery.
We will work with the carrier to file a damage claim and arrange a replacement or refund. Do not discard damaged packaging — carriers may require it for inspection.
See our full Refund & Return Policy for additional details on damaged items.
10. Contact for Shipping Questions
Email: info@yarnworldhaven.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
We respond to shipping inquiries within one business day during business hours.
Legal Citations — For Your Own Verification
| Authority | Where to Find It | What It Requires |
|---|---|---|
| FTC Mail, Internet, or Telephone Order Merchandise Rule | 16 C.F.R. Part 435 | Ship within stated time; notify buyer of delays; offer cancellation; refund within 7 business days |
| 16 C.F.R. § 435.1(a) | Id. | Seller must have reasonable basis for stated shipping time |
| 16 C.F.R. § 435.1(b) | Id. | Mandatory delay notice with cancellation option |
| 16 C.F.R. § 435.2 | Id. | Refund timing; buyer silence on first notice = consent; silence on second = cancellation |
| FTC Act § 5 | 15 U.S.C. § 45 | Unfair or deceptive acts or practices — failure to comply with the 30-Day Rule can constitute a violation |
| Minnesota Consumer Fraud Act | Minn. Stat. § 325F.69 | Deceptive trade practices in connection with sale of merchandise, including misrepresentations about delivery |
| Minnesota Uniform Deceptive Trade Practices Act | Minn. Stat. § 325D.44 | Prohibits false representations about goods or services, including delivery timelines |